In the latest episode of the North State Rocks podcast, we shine a light on the life-changing work of Lassen Family Services: a Susanville-based nonprofit that has been serving survivors of domestic violence, sexual assault, elder abuse, and other traumas since 1979. This conversation explores how compassion, advocacy, and community collaboration can transform lives in California’s rural North State.
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Our guests, Angela Reed, Executive Director, and Brett Lindsey, Housing Coordinator, share how the organization’s mission has evolved from a small grassroots effort to a comprehensive, survivor-centered agency offering housing, crisis response, legal advocacy, and more.
24/7 Help When It’s Needed Most
At the heart of Lassen Family Services’ work is its 24/7 crisis line, which operates every day of the year. Survivors (or anyone concerned about a loved one) can reach trained advocates anytime at (530) 257-5004 or 1-888-289-5004.
Calls can come directly from survivors, law enforcement, or medical professionals. Whether someone needs emergency shelter, safety planning, or simply someone to listen, help is always available.
“Survivors don’t have to go through anything alone,” said Angela. “From that first phone call to the moment they rebuild their lives, we are there every step of the way.”
Meeting Survivors Where They Are
Housing plays a pivotal role in recovery. As Brett explained, Lassen Family Services helps survivors secure safe, permanent, and affordable housing… and stay there. The team assists with restraining orders, landlord advocacy, financial support, transportation to showings, and even security upgrades like new locks and cameras.
“In a rural area like Lassen County, where housing options are limited, it’s critical that we meet survivors where they’re at,” said Brett. “Sometimes that means helping them stay in their home and making it safe again.”
The Power of Lived Experience
Angela’s personal journey adds a deeply human dimension to the organization’s work.
“I’m a survivor myself,” she shared. “I started as a shelter advocate 15 years ago, and to watch people turn from victim to survivor, the minute they make that call, is incredible.”
Her empathy and leadership have helped shape an agency culture built on trust, empowerment, and understanding: values that resonate across the North State.
Community Collaboration and Prevention
Lassen Family Services doesn’t work in isolation. The organization actively partners with local law enforcement, health providers, and businesses to raise awareness and foster collaboration.
October, recognized as Domestic Violence Awareness Month, brings creative outreach efforts from purple ribbon campaigns and local coffee shop fundraisers to educational events and community partnerships.
“We just ask that people never let the conversation die,” said Brett. “Know your local resources, keep talking, and support survivors however you can.”
Beyond Crisis: A Community Hub
While best known for its crisis response, Lassen Family Services also acts as a “community connector,” helping residents navigate public assistance, food security, and other local resources. The agency collaborates closely with organizations such as the Salvation Army, Crossroads, and Lassen County Housing & Grants to ensure no one falls through the cracks.
The team also serves on local coalitions like the NorCal Continuum of Care (CoC) and Youth Action Board (YAB), ensuring rural voices are represented in state-level discussions around homelessness, trauma-informed care, and youth advocacy.
“We’re proud to be that community pillar,” said Brett. “If we can’t help someone directly, we’ll connect them with someone who can.”
How You Can Help
Community support keeps Lassen Family Services strong. Local residents and businesses can contribute by:
Funding from the California Office of Emergency Services helps sustain critical programs, and private sponsorships and local engagement are essential to ensure that no survivor is ever turned away.
“Our staff and volunteers would still show up — no matter what,” said Angela. “But we need our community to stand with us to keep the doors open.”
and bring energy, experience and expertise to complete the simplest jobs efficiently, and overcome the largest obstacles with enthusiasm.
